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Delivery + Returns

We offer free local & international shipping for all orders over $150 AUD

DELIVERY

We aim to dispatch standard in stock items within 3 working days of receiving your order. We use Carbon Neutral Shipping Company Sendle, Australia Post and DHL for all orders both domestically and internationally.

INTERNATIONAL ORDERS

Spindrift Collections delivers worldwide from our location in Sydney Australia. Please contact us prior to your order to discuss the postage options and delivery times to your country.  Prior to ordering, please also check with your local customs office regarding any customs/import charges that may be payable on delivery.  Spindrift Collections is not responsible for any local postage charges or customs charges payable after the package has been shipped.

URGENT ORDERS

If you need something very urgently please contact us before ordering to check delivery times and we’ll do our best to get the item to you as soon as we can.

PACKAGING

Each Spindrift Collections order is thoughtfully and beautifully packaged in a recycled gift box, tissue paper or cotton bag. We use recycled padded paper envelopes to dispatch your items and are very mindful of our packaging choices. We encourage you to recycle or re-use all of our packaging.

REPAIRS

Repairs and alterations may be possible depending on the item, however it cannot be guaranteed. Please contact us if you have an item which requires repair or alternation.

RETURNS, EXCHANGES AND REFUNDS

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return/exchange/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not except returns of gift cards. We will replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, in the first instance please email hello@spindriftcollections.com for our returns form. We require a receipt or proof of purchase, a proof of postage of your return and confirmation if you wish to exchange or refund the item. All returns must be sent to PO Box 668, MANLY, NSW, 1655, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund or exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

CONTACT

For any other questions about delivery and returns please email us and we will get back to you as soon as we can.

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